Bought in the iPhone app

A Vibe Plus subscription bought in the iPhone app is sold and billed by Apple, so Apple decides refunds under its own rules. Ask Apple at reportaproblem.apple.com, or on your iPhone in Settings, under your name. We cannot refund an App Store purchase ourselves.

Bought on our website or in the web app

Orders on the web placed from 9 November 2026 are sold through Link, the checkout service of Stripe, which is the merchant of record for them. Your card statement shows LINK.COM* VIBE NURSING.

You can ask for a refund within 14 days of a payment. Write to support@vibenursing.com, or contact Link through the link in your receipt email. Each request is reviewed, so a refund is not guaranteed, and a refund ends Plus for the period it covers.

Where the law where you live gives you a right to cancel, it applies. For example, consumers in the EU and the UK have 14 days to withdraw from a first payment, and consumers in Canada have 7 days.

Orders placed before 9 November 2026 were processed by our former online reseller, Paddle.com, which was the Merchant of Record for them. For those, use the link in your Paddle receipt email, or go to paddle.net and choose Request refund.

Canceling

You can cancel any time: in the iPhone app from You, then Manage subscription, and on the web from You, then Manage subscription, or from the link in your receipt. You keep Plus until the end of the period you have paid for, and you are not charged again.

If something is wrong on our side

If a fault in Vibe Nursing stops you from using what you paid for, write to us at support@vibenursing.com first. We will try to fix it, and if we cannot, we will help you ask for a refund.